Terms of payment are Net 30 days with established credit. We welcome new accounts with an approved credit application. Download and complete this credit application.pdf, fax it back to our Credit Department at +94 11 2478234 when you place your initial order.
We appreciate all orders, so Hemsons International has no minimum order requirement. Occasionally, a supplier may require a minimum and you will be advised of this at the time of your order.
For order delivery schedule and pickup please contact our stores on +94 77 315 7738. See directions to our building.
If a shipping method is not specified, we will determine the most expedient and efficient means of shipment. Appropriate charges (such as freight and insurance), provided by the various carriers used by Hemsons International , will be added to your invoice. These charges are determined (at time of shipment) by product plus packaging weight, overall package dimensions, as well as any other special shipping requirements.
If you receive a damaged product, please contact our Head of Stores at +94 77 315 7738
Product returned more than 30 days after delivery are subject to a restocking fee. Some larger items, chemicals may be subject to restocking fees.
Items dispatched, if deemed to be not as per the specifications or of the quality required, must be returned to the place of invoice immediately and in any case not later than 4 weeks from the date of receipt. All returned merchandise must be in unused, resalable condition, and must not be contaminated with hazardous materials. Some products are subject to restocking charge.
Returns require a authorization from our Stores / Service Departments. To obtain this , please provide us with:
our reference number (on the packing slip) or our invoice number
your purchase order number
Letter with the reason for the return
Requests for returns on chemicals must be made within 30 days of receipt. Returns without prior authorization will be refused. Note: Certain items are not returnable for credit, including:
opened liquids, chemicals or reagents
post-expiration dated materials
custom- or special-order items
An account number is assigned to you after a period of 3 months based on your regular purchasing cycle.
Many of our items will automatically be discounted based on quantity. Whenever possible, we will try to give you a discount.
If you receive a written quote from us, the pricing will be honored for 30 days unless otherwise agreed upon.
You can view the products we represent from our website or from our respective principals catalog. If you don’t see what you need we will see if we can specially source it for you.
Yes! Our application and techincal support is free! Please contact one of our Applications Specialists to help with troubleshooting, product recommendations, application assistance and customer ordering for
: +94 77 739 9303
: +94 77 760 0614
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||: +94 77 072 1066|
Yes! Please contact our respective technical assistance team for each department.
Copyright © 2013 Hemsons International.
All Rights Reserved.